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Privacy Policy

Privacy Notice
Notice Last Updated: December 2018
Welcome to the Privacy Notice of Express Car Rentals NewZealand, companies within the Avis Budget Group, Inc. (we refer to these companies as “Express”, "we," "us," or "our" in this Privacy Notice). A full list of these companies and contact details is included below: see DataControllers Specifications and Contact Details.Please take the time to read this Privacy Notice as it is important for you to know how we collect and use your personal information. By "personal information" we mean all information that relates to a living individual and either identifies, or may be used to identify, that individual.The nature of our business and our services to you may require us to share information with our independent licensees. This Privacy Notice does apply to those Express locations that are owned and operated by an independent licensee not owned nor controlled by Express or any Express affiliate or subsidiary except where independent licensees use separate third parties from time to time. If you have any questions or concerns regarding the use of your personal information by any independent location, please contact us at express.rentals@yahoo.com.We may change portions of this Privacy Notice from time to time, so be sure to check back. If we make a change that significantly affects your rights or, to the extent we are permitted to do so,significantly changes how we use your personal information, we will notify you by way of a prominent posting on our websites, e-mail and/or postal mail prior to the change becoming effective. Please select any of the following hyperlinks to learn about the ways we collect, use, share and disclose personal information:
Make A Start
Make Reservation/Rent Vehicle
Vehicle Data
Photos & Video
Gathering Online Data
Online Advertising
Online Marketing
Data Analytics
Children
Data Sharing
Your Preferences
Security
Data Retention
National and International Transfers
Privacy Policies
Data Controllers Specifications and Contact Details
Locations
 
Make A Start
Express wants you to feel comfortable about giving us access to your personal information.Use this Privacy Notice to find out what happens to your personal information when you
interact with Express and what choices you have.This Privacy Notice does apply to our independent licensee locations. Please review the privacy notices of our independent licensees for information on how they use personal information that you provide to them.
This Privacy Notice covers the personal information the Express companies collect, use and disclose through your use of our products and services either online or offline.Express needs to collect personal information from you to rent a vehicle or provide our other services. We collect personal information when you give it to us, such as by telephone, fax,
postal mail, email, at the counter, upon completion of an application or enrollment form or through your use of one of Express's website or mobile Apps or the use of our products and
services.
Please be aware that, in certain circumstances, where you do not provide personal information which is required by us, we will not be able to provide the products and services
under our contract with you or may not be able to comply with a legal obligation on us. For example, when renting a vehicle with us we will require information such as your name,
address, payment information and driver's licence. If you fail to provide this information to us we will be unable to rent a vehicle to you. You will be made aware if this situation arises and
what the consequences of not providing the personal information will be.Sometimes, we will combine the personal information we receive from you with other
information we received from other sources so we can provide you a more customised andhassle-free experience. This information may include your name, contact information, travel
itinerary, booking request and other information that is relevant to your booking. These thirdparties include:
Travel agents or a third-party booking service that you used to make your reservation;
Your employer or association if you are using a corporate / association account;
Our licensees and our affiliates, in order to create a Respex account or if you are making a booking in one location served by our affiliates or licensees for rental services in another location served by us and Police and other law enforcement agencies if you are involved in an accident during your rental, or suffer any loss, damage or theft of the vehicle, or if you incur any speeding,parking,toll or other traffic-related fines or commit any traffic offences during your rental.The purposes for which we use this information is set out in further detail in the rest of this Privacy Notice. There are a number of bases in data protection law that permit Us to use your personal information for these purposes. These are: (1) that you have provided your consent
to us using your personal information for that purpose (e.g. where you have given us your consent to send you electronic marketing); (2) that we need to use that personal information
in order to fulfil our contract to provide products or services to you (e.g. using your information for vehicle rentals or join our frequent renter programme; (3) that the processing
is necessary for the purposes of our legitimate interests, provided we have balanced these against your rights and interests; and (4) where we need to comply with a legal obligation
(e.g. responding to government or law enforcement information requests).These legitimate interests are: (a) to ensure effective administration and management of
your relationship with us, including any rentals with us; (b) to understand how our customers use our services and to manage our vehicle fleet; (c) to carry out research and analysis on
 
what services or products our customers want or how they would like us to improve our
services and products; (d) to understand how our customers use our websites and Apps and
identify any issues in how the websites and Apps are used and how we can improve the
customers usage experience; (e) to tell our customers about the various products and services
we can offer; (f) understand and respond to customer feedback; (g) to better tailor and
personalise the promotions and benefits that we offer to our customers; (h) to prevent,
detect, or investigate unauthorised use of our vehicles and systems and ensure we comply
with law and our policies; and (i) manage any disputes and accidents and take legal or other
professional advice.
We will collect technical information about your devices when you use our website and App
where permitted. To learn about our online data collection, go to the Online Data section.
 
Renting a Vehicle
When you make a reservation, rent a vehicle or join one of our programs such as a corporate
programme or our preferred renter programme, we collect information to provide you with
our great services (for example, renting a vehicle, including performing the vehicle rental
contract as set out in our General Conditions of Rental, Location Specific Conditions and
 
Rental Agreement, providing any requested optional extras, taking payment, pre-
authorisations and security deposits and providing discounts and offers or other benefits) and
 
for our legitimate business interests (for example research and development of new products
and services, undertaking fraud and security checks and enforcing our legal rights). The
information we collect includes:
name;
email address (if you are booking online or wish to receive e-receipts);
home address (for licence validation and billing);
employer details and business address (if you are a member of a corporate program);
telephone numbers at which we can reach you;
date of birth (for licence validation and legal requirements);
gender (for licence validation);
payment information such as your credit or debit card details (security code is obtained for
transaction only – we do not keep it);
tax number (if specifically requested);
information from driver's licence and/or other government issued identification, including if
you are an additional driver for the specific rental (for licence validation and legal
requirements);
information from another form of identification documentation such as passport or national
identity card if your driver's licence does not include a photo, is not in English or is not
recognisable as you and/or proof of address such as a utility bill (for security and anti-fraud
purposes). The information we collect and retain will only include your photo ID where you
are informed of this;
special discount codes, partner member numbers, association memberships, corporate
rewards programs (if you request discounts, special privileges and loyalty programs);
special requests and preferences, including:
your preferences regarding optional extras such as damage waivers and other protections;
 
where a delivery or collection service is available, the address where we will drop off or pick-
up the vehicle and any optional extras you requested; and
 
other information that may be required to rent you a vehicle and/or provide you with
services.
Some vehicles come equipped with a global positioning system (GPS) or similar type tracking
device that may also collect information about the vehicle. To learn about vehicle data we
collect, scroll down to read about Vehicle Data.
If you have an accident, or suffer any loss, theft or damage to the vehicle during your rental
or suffer any mechanical failure, we will collect information regarding such incident including
your report of the incident and any police or other third party report including details of
those involved, together with the nature of any personal injuries and/or damage to the
vehicle and optional extras. We will use this information to perform our contract with you (for
example, the vehicle rental agreement and/or the terms of any optional extra like
insurance); for our legitimate business interests (for example, in recovering the costs of any
loss or damage caused to the vehicle); for complying with any legal obligation on us (for
example, making any required notification of the incident to appropriate authorities); and
establishing, exercising or defending legal claims arising as a result of such incident.
During your rental we will collect where and when you rented the vehicle, where and when
you returned the vehicle, insurance preferences, fuel consumption, mileage, accident history
and other information related to the vehicle and your use of it. This information is required in
order to provide you with the services you requested under the rental contract or for our
legitimate business interests (for example to monitor the usage of our vehicle fleet).
In addition to the purposes listed above, we use this information to better understand our
customers and provide you with relevant offers.
We will also collect information about any speeding, parking, toll or other traffic-related
fines that you incur or any traffic offences that you commit during your rental where these
are provided to us by any law enforcement agency. We will use this information to deal with
such fine or offence in accordance with the terms of your vehicle rental agreement with us.
Where you inform us that you have a medical disability that requires an adapted vehicle or
other driver aid we will use that information in order to provide you with the service you
requested and where you have given your explicit consent to us using that information.
When you call us (from any phone), we may record or monitor the call for quality control,
training or similar purposes.
When you purchase a gift certificate or voucher, we collect the name and mailing address of
the gift recipient in order to fulfill your order. We will only use this information for the
specific reason for which it is provided. If you believe that one of your contacts has provided
us with your personal information and you would like to request that it be removed from our
database, please contact our customer service at the details set out in the Data Controllers
Specifications and Contact Details section below.
 
Rent Vehicle Data
Some vehicles you rent from Express have been manufactured or equipped with on-board
devices so as to be connected to the internet (connected car) which allow us to send
commands to and receive certain information from the vehicle, including geolocation data
from a global positioning system (GPS). If you rent a connected car from us your personal
information will be processed in accordance with this Notice and any applicable Connected
Cars Privacy Addendum included in the General Conditions of Rental (or such other notice
regarding connected cars as we may provide to you in the future).
 
Photos & Video
Express rental locations may be equipped with video security surveillance systems as well as
cameras that may record as our vehicles depart/enter our lots and these cameras may take
images or photos of you, authorised drivers and passengers.
We may take an image or photo of you and scan your drivers licence, passport or other
identity document to confirm information you provided Express.
 
Gathering Online Data
When you download, visit and use our websites and/or Apps, Express automatically collects
technical information. This section tells you more about what technical information we
collect and why we collect it.
IP Addresses & other information collected automatically: We may collect your IP address
when you visit our websites to help us diagnose problems with our main computers, for
system administration, to report aggregated information to our business partners, and to
audit the use of our website. We do not normally link IP addresses to anything personally
identifiable. In select circumstances, we may use IP addresses to help us identify you when
we feel it is necessary to enforce compliance with our Website Terms and Conditions or to
protect our service, site, users or others. We may also collect your browser type, Internet
Service Provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages,
graphics, etc.), operating system, date/time stamp, and/ or clickstream data to analyse
trends in the aggregate and administer the site.
Session Replay: When you visit our website, we will sometimes also record information about
your browsing session on the site, including which pages you visited and any forms on the
website that you completed. We review this information to identify any technical issues in the
operation of our sites and to improve the user interface of our sites. We use a third party to
help us with this service and this information will be passed to that third party for this
purpose but this information is not disclosed to any other third party.
Cookies & other similar technologies: We may send cookies (pieces of programming) to your
computer when you visit our websites at https://www.expresscarrentals.co.nz/. Cookies can
be stored on your shared drive or other storage device (persistent cookies) or in memory
(session cookies). Cookies enable us to enhance the web offerings to you and to optimise your
online experience. We will not collect any of your personal information with our cookies or
match them to your identity unless required by law. Persistent cookies identify pages
accessed and provide personalised features, for example, choosing which page you would like
to make your start page. They are used to help us develop the design and layout of the web
site, improve applications and measure their effectiveness. Session cookies are used for
security purposes as part of our customer identification process. These cookies allow you to
be recognised once you have logged in and provide you with the confidential access to your
rental records. We may also allow third parties (such as Google Analytics) to collect statistical
data from our sites using their persistent cookies. However, these cookies do not capture
information that can personally identify you. They are simply used to measure the
effectiveness of our site.
Mobile GPS and Push Notifications: If you let us, when you use our Apps we may collect
location markers using the GPS in your device. Knowing approximately where you are helps
the App provide you better service, such as finding the nearest rental location near you. This
also helps us send you push notifications or other communications based on your location (for
example, nearby special offers) and for providing certain services such as arrival and return
notifications, providing information about vehicle location, available upgrades, etc. We will
 
only share this information with our mapping provider for the purpose of providing you our
services. To ensure you receive proper notifications, we will need to collect certain
information about your device such as operating system and user identification information. If
you change your mind about sharing your location or receiving push notifications from the
App, adjust the settings of your mobile device to turn off transmission of geolocation data or
to stop transmission of push notifications at any time. Just remember if you do turn these
 
features off, you will not receive information tailored to your location or special locations-
based offers.
 
Online Advertising
Express uses third-parties to provide online or electronic ads on our behalf. These third
parties use data about your visits to our websites and Apps usage to send you customised ads
that may be of interest to you. This information is collected using cookies, scripts, pixel tags,
etags, web beacons and other similar technologies by Express and our third-party advertising
partners in accordance with our Cookie Policy.
 
Online Marketing
Express may share personal information with third parties (as detailed in the Data Sharing
section) to help us with our marketing and promotional projects, such as managing our social
media pages, running contests, sweepstakes and other promotions, or sending marketing
communications.
We will only use your personal information to send you marketing where you have given us
your consent to receive marketing or we are otherwise permitted by applicable law to do so.
This marketing will be sent to you either electronically or to your postal address.
Don't want to receive promotional and marketing post, emails and text messages from Express
and our partners? No problem! You can withdraw your consent to direct marketing or tell us
you do not want to receive such marketing at any time. See the Your Preferences section to
find out how.
 
Data Analytics
We use analytic software, such as Adobe Analytics, Google Analytics and others, to help us to
better understand the functionality of our software on our websites and Apps on your device.
These software tools record technical information including about your device together with
usage information such as how often you use our website or App, which features you use or
don't use in the website App or which pages you visit on the website, aggregated usage,
performance data, where the App was downloaded from and information about your visit to
the site, including details of some of the URL clickstream to, through and from our website.
Further information about these tools is set out in our Cookie Policy.
Want to learn about all what happens when you visit our websites or use our Apps? Learn
more under the Gathering Online Data section.
 
Children
Express's websites, Apps and services are not for children under the age of 16. This includes
any links to other websites that we provide for your convenience. We don't knowingly collect
personal information from children for any reason. If you think Express has received personal
information of your child or another minor, please contact our Data Protection Officer at the
 
address set out in the Data Controllers Specifications and Contact Details section.
 
Data Sharing
Third party recipient
Purpose of disclosure
Legal Basis for Processing
Independent licensees / franchisees and network providers in order to perform our contract
with you and to understand how you use our services and to improve our business
Make and confirm your rental reservation;
Provide our rewards program and update partner points and rewards;
Connect with your corporate and commercial accounts;
Assist with navigation assistance or itinerary planning;
Provide customer assistance;
Resolve toll, traffic or parking violations;
Processing any claims relating to accidents and/or injuries;
Providing roadside assistance services;
To protect or defend the rights or well-being of us, our employees, customers or others;
Verify safe driver criteria for qualified drivers.
Performance of Contract;
Legitimate Interests;
Legal obligation;
Consent; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Travel agents in order to perform our contract with you when you use a travel agent and to
understand how you use our services and to improve our business
Make and confirm your rental reservation;
Process payments and refunds;
Assist with navigation assistance or itinerary planning;
Provide customer assistance;
Providing roadside assistance services;
To protect or defend the rights or well-being of us, our employees, customers or others.
Performance of Contract;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Your employer or organisation in order to provide you with benefits of a corporate or
association program and to understand how you use our services and to improve our business
 
Verify driver licences or other government identification.
Verify eligibility to use designated account and discount codes;
Connect with your corporate and commercial accounts.
Performance of Contract;
Legitimate interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Brokers in order to perform our contract with you when you book a rental through their
service and to protect our business from fraud and bad debts
Make and confirm your rental reservation;
Process payments and refunds;
Provide customer assistance;
Handle debt collection;
Fraud check.
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Booking engines in order to perform our contract with you when you use a booking engine and
to understand how you use our services and to improve our business
Make and confirm your rental reservation.
Verify eligibility to use designated account and discount codes;
Process payments and refunds;
To protect or defend the rights or well-being of us, our employees, customers or others.
Performance of Contract;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Credit card issuers in order to obtain payment from you
Process payments and refunds;
Fraud check;
Handle debt collection.
Performance of Contract;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Corporate account manager in order to provide you with benefits of a corporate or association
program and to understand how you use our services and to improve our business
If you are renting with a corporate, membership or other similar commercial entity account,
we may share personal information with the organisation that manages the account for their
 
own purposes. We recommend you review their privacy policy to learn more about their
privacy practices.
Performance of Contract;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Marketing agent in order to provide you with benefits of a corporate or association program
and to understand how you use our services and to improve our business
Provide our rewards program and update partner points and rewards;
To protect or defend the rights or well-being of us, our employees, customers or others.
Performance of Contract;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
IT service providers including IT platform providers and website analytics service providers in
order to in order to perform our contract with you and to understand how you use our
services and to improve our business
Support our IT systems and infrastructure;
Provide maintenance services for our IT systems and infrastructure;
Provision of data hosting and other data processing services;
Provide analytics services relating to your use of our website to identify any technical or user
interface issues and/or improvements in connection with the website
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Government, regulatory and law enforcement agencies in order to meet our legal obligations
To verify your driver's licence and ensure you meet our safe driver criteria;
As requested by these agencies if the disclosure is required or permitted by law;
To take action regarding illegal activities, traffic offences or violations of terms of service;
If we have a good faith belief that there is an emergency that poses a threat to the safety of
you or another person; and
As otherwise required or permitted by law.
Legal requirement;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
Insurance companies and claims handlers in respect of any insurance product you purchase in
connection with your rental
Provide and service the insurance product you have requested;
Manage any claims that may be made under the relevant insurance policy
 
Performance of Contract;
Legitimate Interests; or
Express may disclose personal information for other purposes permitted under the New
Zealand Privacy Principles.
We may also transfer or assign your personal information to third parties as a result of, or in
connection with a sale, merger, consolidation, change in control, transfer of assets,
bankruptcy, reorganisation, or liquidation. Or if we are involved in defending a legal claim,
information about you that is relevant to such claim may be disclosed to third parties as a
result of, or in connection with, associated legal proceedings.
We may, in accordance with the Online Marketing section, share your information with
business and promotional partners (where you have provided your consent to such information
sharing) in order to send you information about products and services you may like. If you
decide you no longer want to receive such promotional and marketing messages, please read
the Your Preferences section to find out how you can opt-out.
 
Your Preferences
If you want to opt out of receiving promotional and marketing emails, text messages, post
and other forms of communications from Express or our promotional partners in relation to
which you might receive in accordance with the Marketing section, you can best opt out by
using one of the following ways:
Log into your account and update your profile.
Click "unsubscribe" at the bottom of an email we sent you.
Go to our Data Controllers Specifications and Contact Details section to email the customer
service representative suited for you.
If you do opt out of receiving promotional and marketing messages, we can still contact you
regarding our business relationship with you, such as account status and activity updates,
survey requests in respect of products and services we have provided to you after you rent
from us, reservation confirmations or respond to your inquiries or complaints, and similar
communications.
Want to close your account, stop doing business with Express, or otherwise opt out of Express
collecting, using or disclosing your personal information? We will be sorry to see you go.
Please contact our customer service representatives in accordance with the Data Controllers
Specifications and Contact Details section.
Please also see your rights set out in Privacy Policies section.
 
Security
The security of your personal information is important to us. We take reasonable steps to
make sure your information is protected from unauthorised use, access, disclosure,
alteration, destruction or loss. For financial or payment information, we use firewalls and
Transport Layer Security (TLS) encryption. We take security extremely seriously but as no
system is 100% secure, we can't completely guarantee the protection of your personal
information, any more than any other organisation can.
We do not ask for financial or payment information, such as your credit card number,
passcode, account number or pin number, in an e-mail, text or any other communication that
we send to you. Please always check that any website on which you are asked for financial or
 
payment information in relation to our rentals or services is operated by Express or its
affiliates. If you do receive a suspicious request, do not provide your information and report it
by contacting one our customer service representatives as set out in the Data Controllers
Specifications and Contact Details section.
You are responsible for keeping your account passcode, membership numbers and pin
numbers safe and secure. Don't share those with anyone. If there is an unauthorised use or
any other breach of security involving your information, you must notify us at the customer
service contact information below as soon as possible.
 
Data Retention
Express keeps your personal information for no longer than is reasonably necessary or
required by law. How long we keep it depends very much on the type of information and
purpose.
The criteria we use to determine the retention period for certain categories of data is as
follows:
the length of time that you are a member of our frequent renter programme or any other
loyalty scheme that we operate or a member of any corporate programme;
how frequently you rent with us or when you most recent rental occurred;
whether there are contractual or legal obligations that exist that require us to retain the data
for period of time;
whether there is any ongoing legal claim that relates to any rental you have made with us, or
that is otherwise related to your relationship with us;
whether any applicable law, statute, or regulation allows for a specific retention period;
whether the personal information is considered to be a special category of personal
information, in which case a shorter retention period generally would be applied; and
what the expectation for retention was at the time the data was provided to us.
 
National And International Transfers
Rentals
As we offer the ability to rent vehicles and benefit from our services in many locations
globally, we will transfer your personal information to our affiliates, independent licensees
and travel agents in these locations for the purposes of fulfilling your rental request and/or
entering into a rental agreement. The exact location of where your personal information will
be transferred depends on the location of your rental.
Many of the countries to which your personal information may be transferred for these
purposes that are located outside New Zealand do not benefit from an adequacy decision
issued by the EU Commission regarding protection afforded to personal information in that
country.
These transfers are made either as they are necessary for the performance of a contract to
which you will be a party, or for pre-contractual measures. Alternatively, adequacy of data
protection is ensured by standard data protection clauses that we have in place with the
relevant recipient. A copy of these standard data protection clauses may be requested via our
Data Protection Officer at the address set out in the Data Controllers Specifications and
Contact Details.
 
Business operations
In addition, the information we collect from you may be transferred to, and stored by, IT
vendors who operate on our behalf. In particular, these include our booking engine hosting
provider that is located in New Zealand. We also transfer information to a number of
providers of business application – such as CRM and marketing applications – as well marketing
service providers. These providers are primarily located in New Zealand.
Adequacy of data protection is instead ensured by standard data protection clauses we have
in place with that third party. A copy may be requested via our Data Protection Officer at the
address set out in the Data Controllers Specifications and Contact Details.
Given the global nature of our business, we also transfer information within the group
companies of Avis Budget Group, Inc as for certain activities the group uses shared IT
functions. Transfers from within New Zealand for these purposes are primarily made to the
United States, although transfers may be made to other countries as well. Adequacy of data
protection is instead ensured by standard data protection clauses we have in place with the
recipient. A copy may be requested via our Data Protection Officer at the address set out in
the Data Controllers Specifications and Contact Details.
 
Privacy Policies
You may have – in accordance with applicable data protection laws – the following rights
when it comes to our handling of your personal information:
Right of access – you may have the right to request a copy of the personal information we
have about you and to request supporting information explaining how the personal
information is used.
Right of rectification – you may have the right to request that we rectify inaccurate personal
information about you.
Right to withdraw consent – where we process your personal information based on consent
(including direct marketing consents), you have the right to withdraw consent at any time.
However, this will not affect the lawfulness of the processing based on consent before its
withdrawal. Furthermore, even in case of a withdrawal we may continue to use your personal
information as permitted or required by law.
Right to complain:
If you feel that we have not respected your privacy or that we have conducted ourselves
inconsistently with this Privacy Notice, please contact our Data Protection Officer in any of
the ways set out in the Data Controllers Specifications and Contact Details by section and
advise us as soon as possible. We will investigate your queries and privacy complaints within a
reasonable period of time depending on the complexity of the complaint.
It would assist us to respond to your complaint promptly if it is made in writing. Please detail
information relevant to your complaint.
WE WILL NOTIFY YOU OF THE OUTCOME OF OUR INVESTIGATION.
 
Data Controllers Specifications and Contact Details by
If you are making a rental or visiting a local country version of our websites or mobile sites in
the following countries, the data controller is listed in the table below.
You can also contact our Data Protection Officer in respect of any issues or questions you
have regarding our processing of your personal information. They act as the Data Protection
 
Officer in respect of all of the data controllers listed below and can be contacted at:
Emal: express.rentals@yahoo.com
Postal Address: PO Box 91192, Victoria Street, Auckland 1142
Telephone: +0800 227 100
 
Data Controller
Contact Information
New Zealand
Express Car Rentals
PO Box 91192, Victoria Street, Auckland 1142
 
Locations
Did you know that many of our locations are independently owned and operated? Each of
these locations collects, uses and discloses personal information for its own purposes. Express
does not control the independent licensee's or franchisee's use of this peronal
information.Please ask to review the privacy notice for that location.
When you are dealing with an independent location, the licensee or franchisee is responsible
for collecting and processing payment and may engage in its own email campaigns and other
forms of marketing to you.Express is not responsible for the compliance of the independent
location with privacy laws. However, if you believe the independent location is violating
privacy laws,you may report this to Express’s Data Protection Officer at
express.rentals@yahoo.com.
 
Key Contacts
Want to talk to us? Check the list below to find out the best way to reach us. When you
contact us, we may take steps to verify your identity for security purposes.
I want to...
How to reach us
Contact Express Car Rentals
Please check the website for your country for contact details.